All FAQs...

About Georgia Aquarium Directions & Parking

  • Getting Here
  • Do you have preferred hotels near the aquarium?
  • Entering Georgia Aquarium
  • Where can I park?
  • Pre-Paid Parking
  • Vehicle Height/Size Restrictions
  • MARTA (Public Transportation)
  • Motorcoach/Bus Directions & Parking: From the East of Atlanta via I-20
  • Motorcoach/Bus Directions & Parking: From the West of Atlanta via I-20
  • Motorcoach/Bus Directions & Parking: Directions to Marshalling Yard From the Aquarium
  • Parking
  • Motorcoach/Bus Directions & Parking
  • From the West of Atlanta via I-20
  • From the East of Atlanta via I-20

About Georgia Aquarium General Information

  • Guest Code of Conduct
  • During Your Visit
  • Come Back Guarantee
  • Re-Entry
  • Can I visit the Gift Shop without a ticket to Georgia Aquarium?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What can I wear to the aquarium?
  • Can I buy shirts that look like the ones staff wears?
  • Lost & Found
  • Can I bring my service dog into Georgia Aquarium?
  • Can I bring my pets to Georgia Aquarium?
  • How do you acquire your species?
  • How big is the Aquarium?
  • What can I bring into the Aquarium?
  • Why are no weapons allowed in Georgia Aquarium?
  • Where is Georgia Aquarium?

About Georgia Aquarium Security

  • Need to Know
  • Guest Code of Conduct
  • Re-Entry
  • Can I visit the Gift Shop without a ticket to Georgia Aquarium?
  • What can I wear to the aquarium?
  • Can I buy shirts that look like the ones staff wears?
  • Lost & Found
  • Can I bring my pets to Georgia Aquarium?
  • Does my entire group have to go through security?
  • Why are no weapons allowed in Georgia Aquarium?
  • Is there a security check before you get into the Aquarium?

About Georgia Aquarium Sensory Room

  • What comes in a sensory bag?
  • Are there any rules guests need to follow while using the sensory room?
  • Is there a time limit in the room?
  • Will there be any entry protocols?
  • Who can use a sensory room?
  • What are the benefits of a sensory room?
  • What is a sensory room?

Tickets & Memberships Membership

  • I’m having trouble with my online account. Who should I contact?
  • Who do I call if I have further questions?
  • What do I do if I don't receive an email attachment with a barcode?
  • I do not want to renew my Membership online. Is there another way to renew?
  • My reservation is for 10 a.m. but the next slot is at 11 a.m., can I only stay for one hour?
  • What are the terms and conditions of purchasing a Georgia Aquarium Membership?
  • Are there other ways to stay involved with Georgia Aquarium?
  • I need to make a change to my Membership order.
  • I need a refund on a ticket or Membership.
  • I’m having difficulty printing my electronic ticket.
  • How do I stay informed about Georgia Aquarium?
  • I received a Membership as a gift. What's next?
  • I bought an Annual Membership as a gift. What's next?
  • How do I take advantage of purchasing discounted tickets online for my guests?
  • How do I reserve a date and time to visit the Aquarium for admission and special events?
  • What communications do Members receive?
  • Can I get inside with just my Membership card?
  • What is the procedure for getting my Membership card?
  • How do I take advantage of my member ticket benefits?
  • What if I want to upgrade my Membership?
  • How do I purchase a Membership?
  • Do Members receive any hotel discounts?
  • Can I buy a Guest Membership to share among my friends and family?
  • Is my Membership tax deductible?
  • I have a child under the age of three. Do they need a Membership or reservation?
  • Do Members receive discounted parking?
  • Do you offer a family membership?
  • How many guests are allowed with my Membership?

Tickets & Memberships Tickets

  • Need to Know
  • Can I use Atlanta CityPASS® tickets to visit the aquarium?
  • If I buy my tickets online, do I need to print them, or is showing the email on my phone is enough?
  • Re-Entry
  • What's included in my general admission ticket?
  • Can I visit the Gift Shop without a ticket to Georgia Aquarium?
  • If I am buying tickets online can we use a credit card that is not based in the U.S.?
  • Do you offer refunds?
  • Can I buy tickets online?
  • Can I buy tickets in advance?

Plan Ahead Pricing Plan Ahead Pricing

  • What is Plan-Ahead Pricing?
  • How does Plan-Ahead Pricing work?
  • How do I get the best price?
  • What are the most affordable times to visit?
  • Why do the prices change everyday?
  • How far ahead do I need to purchase tickets in order to save?
  • Are these final prices or is it possible for the price to go down tomorrow?
  • If I have already purchased tickets, can I reschedule to visit on another day?
  • Does Plan-Ahead Pricing impact membership rates?

Experiences Sharks! From Above

  • Where should I go when I arrive?
  • How many people can attend a tour?
  • What will I see on the “SHARKS! From Above” tour?
  • What is the cage?
  • Can I take photos?
  • Are food and drinks allowed on the tour?
  • Are there any specific clothing restrictions?
  • What is your rescheduling/refund policy?

Experiences Behind the Seas Tour: Explore the Surface

  • Who can book a tour?
  • Where should I go when I arrive?
  • How many people can attend a tour?
  • What will I see on the Explore the Surface tour?
  • Do I need to print my online ticket?
  • Are guests permitted to bring food or drinks on the tour?
  • What is your rescheduling/refund policy?
  • Are there any specific clothing restrictions?

Experiences Behind the Seas Tour: Dive Deeper

  • Where should I go when I arrive?
  • How many people can attend a tour?
  • What will I see on the Dive Deeper tour?
  • Do I need to print my online ticket?
  • Who can book a tour?
  • Are guests permitted to bring food or drinks on the tour?
  • What is your rescheduling/refund policy?
  • Are there any specific clothing restrictions?

Experiences Behind the Seas Tour: Private Voyage

  • How can I book my Private Voyage?
  • How many people can attend a tour?
  • What will I see on the Private Voyage tour?
  • My picture was taken by the professional photographers on this tour, how can I find it?
  • Do I need to print my online ticket?
  • Are guests permitted to bring food or drinks on the tour?
  • What is your rescheduling/refund policy?
  • Are there any specific clothing restrictions?

Experiences Beluga Encounter

  • What should I bring with me?
  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What is the cancellation and date change policy?
  • Can I participate in a Beluga Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What are the age requirements?
  • Do I need to pre-register? How do I make a reservation?
  • How long is the program and what will I see?
  • Can we feed the animals?

Experiences Dolphin Encounter

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What is the cancellation and date change policy for the Dolphin Encounter?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • Where do I go when I arrive?
  • What are the age requirements?
  • Do I need to make a reservation?
  • What should I bring with me?
  • How long is the program and what will I see?

Experiences Dolphin Presentation

  • What happens if I miss the dolphin presentation I purchased preferred seating tickets for?
  • What happens if the dolphin presentation I purchased preferred seating tickets for is cancelled? Will I receive a refund?
  • Where should I go when it is time for my dolphin presentation? Will there be a separate line for preferred seating?
  • Is preferred seating available for all dolphin presentations throughout the day?
  • Is there a designated area for preferred seating inside the dolphin theater? Will I be able to choose my seat?
  • Can I purchase preferred seats for more than one dolphin presentation?
  • How many preferred seats are available for each dolphin presentation?
  • Can I purchase a preferred seat for the dolphin presentation in the dolphin theater or elsewhere in the Dolphin Coast gallery?
  • Where can I purchase preferred seating for dolphin presentations?
  • When can I purchase a preferred seat for the dolphin presentation? Is there a time limit?
  • Do members receive a discounted rate for preferred seating?
  • Do I need to purchase a separate ticket in order to see the dolphin presentation?
  • Photosensitivity Warning

Experiences Journey with Gentle Giants — Swim

  • What are the age requirements?
  • What are the physical limitations of the Swim Program?
  • What is the duration of the program and what is included in the experience?
  • What times are available for the Swim Program?
  • Do I have to pre-register, or can I sign up when I arrive?
  • Can I buy out a time slot for a more private experience?
  • Will there be a guide in the water with me?
  • What equipment is included in the swim program?
  • What should I bring with me?
  • Can we touch the animals?
  • What else can I add-on to my experience?
  • Can we take our own photos or video?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What is your cancellation & date change policy?
  • Am I able to participate in the swim with impairments or disabilities?
  • How big is the Ocean Voyager exhibit, and what will I see?

Experiences Journey with Gentle Giants — Dive

  • What are the age requirements?
  • What are the physical limitations of the dive program?
  • Do I have to be SCUBA certified to dive?
  • I am a new diver/I have not been diving in a long time – can I still participate?
  • What time should I arrive?
  • What if I am not scuba certified?
  • Am I able to dive with impairments or disabilities?
  • What's the duration of the program and what's included in the experience?
  • Do I have to pre-register, or can I sign up when I arrive?
  • How do I make a reservation?
  • Can I buy out a time slot for a more private experience?
  • What equipment is included in the scuba dive program?
  • What should I bring with me?
  • Will there be a guide in the water with me?
  • What else can I add to my experience?
  • Can I take my own photos or videos?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • Can I touch or pet the animals?
  • How big is the Ocean Voyager exhibit, and what will I see?
  • What is your cancellation/no-show policy?
  • What is your rescheduling/date change policy?

Experiences Penguin Encounter

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • Can I buy shirts that look like the ones staff wears?
  • What is the purpose of this program/overview of the interactive experience?
  • Are you able to participate in a Penguin Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What happens if I am late or cannot make it?
  • Where do I go when I arrive?
  • How many participants can participate in a single program?
  • What are the age requirements?
  • How do I make a reservation?
  • What should I bring with me?
  • What do we get to do with the penguins?
  • What will I see, and how long is the program?

Experiences Scouting Out Conservation

  • How do I get to the hiking area? 
  • Is parking guaranteed with program purchase?
  • Is food and drink provided? 
  • How many adults will be present? Can I join? 
  • Is there a maximum group size?
  • How long is the program? 
  • Is there a water fountain?
  • What is the minimum/maximum age allowed on a program? 
  • Do I have to be a Scout to sign up for this program?
  • Is the hike difficult or is the terrain challenging?
  • Will my Scout have access to a restroom while hiking? 
  • What happens if my Scout gets an injury while hiking? 
  • Does completing this program guarantee that my Scout receives their badge at the end? 
  • Are your staff merit badge counselors? 
  • Do we need to have our entire troop present to attend? 
  • What should my Scout bring? 
  • Are we required to attend both the sleepover and program? 

Experiences Sea Otter Encounter

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What is the purpose of this program/overview of the interactive experience?
  • Can I participate in a Sea Otter Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What is the cancellation and date change policy?
  • Where do I go when I arrive?
  • What are the age requirements?
  • Do I need to pre-register? How do I make a reservation?
  • What should I bring with me?
  • How long is the program and what will I see?

Experiences Sea Lion Encounter

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What is the purpose of this program/overview of the interactive experience?
  • Are you able to participate in a Sea Lion Encounter with special needs?
  • Are guests welcome to watch? Do they have to buy a ticket?
  • What happens if I am late or cannot make it?
  • Where do I go when I arrive?
  • What are the age requirements?
  • Are reservations required? How do I make a reservation?
  • What should I bring with me?
  • How long is the program and what will I see?

Experiences Sea Lion Presentation

  • Photosensitivity Warning

Experiences Seal Encounter

  • What if I didn't fill out my waiver for my animal interaction or encounter?
  • Do participants have to wear a mask?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What happens if I am late or cannot make it?
  • Are you able to participate in a Seal Encounter with special needs?
  • What is the purpose of this program/overview of the interactive experience?
  • How long is the program and what will I see?
  • What should I bring with me?
  • Are reservations required?
  • How do I make a reservation?
  • What are the age requirements?
  • Where do I go when I arrive?
  • Are guests welcome to watch? Do they have to buy a ticket?

Experiences Shark and Ray Interaction

  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • What’s the duration of the program and what’s included in the experience?
  • Is this a "swim-with" program?
  • What should I bring with me?
  • Can my guests watch my interaction?
  • What is your policy on rescheduling, cancellations, and no-shows?
  • Can I buy out a program time for a more private experience?
  • Can I take my own photos or video?
  • Do I have to pre-register, or can I sign up when I arrive?
  • Am I able to participate in a Shark and Ray Interaction with impairments or disabilities?

Experiences Sleep Under the Sea

  • Does the Georgia Aquarium provide showers for Sleepover guests?
  • Do you have a Program Handbook for my Sleep Under the Sea sleepover?
  • Can I buy shirts that look like the ones staff wears?
  • Where Do Guests Sleep?
  • Can I Request a Sleeping Area?
  • What Is the Minimum Age Allowed?
  • When Is Payment Due?
  • How Soon Should We Reserve Spots?
  • What Meals Are Included?

Group Tickets Education

  • Questions?
  • Plan Your Day
  • Purchase Bus Parking
  • Plan for Lunch
  • Share This Information
  • Finalize Your Reservation

Group Tickets General Info

  • Need to Know
  • Before You Arrive
  • Guest Code of Conduct
  • During Your Visit
  • Come Back Guarantee
  • Can I visit the Gift Shop without a ticket to Georgia Aquarium?
  • My picture was taken by the professional photographers at Georgia Aquarium, how can I find it?
  • Do you have preferred hotels near the aquarium?
  • Can I buy shirts that look like the ones staff wears?
  • Lost & Found
  • Do you help with booking hotels?
  • What is considered a group?
  • How do we make a reservation?
  • We don’t know how many people are coming, is this a problem?
  • When do we have to pay?
  • Will we receive an invoice/receipt for our ticket purchase?
  • How will we receive our tickets?
  • Where is the Will Call window?
  • Can we make changes to our ticket order or reservation upon arrival to the Aquarium?
  • What is the wait time at the Will Call window?
  • We already have our tickets. What do we need to do?
  • What are the benefits of being a Georgia Aquarium Member?
  • Why are no weapons allowed in Georgia Aquarium?
  • Where can I park?

Group Tickets General/Youth

  • Plan for Lunch
  • Finalize Your Reservation
  • Plan for Lunch
  • Purchase Bus Parking
  • Plan Your Day
  • Check-In Times for Animal Encounters
  • Check-In Times for Behind-The-Seas Tours
  • Questions?

Group Tickets Sleepovers

  • Does the Georgia Aquarium provide showers for Sleepover guests?
  • Do you have a Program Handbook for my Sleep Under the Sea sleepover?
  • Questions?
  • Purchase Bus Parking
  • Finalize Your Reservation

Group Tickets Sponsored Education Admission

  • Where do buses park?
  • Can we bring our own lunches?
  • When can we visit?
  • After I submit my application, when will I receive a response?
  • How much are add on chaperones & vehicles?
  • Who is eligible?
  • How do I apply?
  • Questions?
  • Purchase Bus Parking
  • Share This Information
  • Plan for Lunch
  • Finalize Your Reservation

Group Tickets Sponsored Outreach

  • When can we have a program?
  • After I submit my application, when will I receive a response?
  • Who is eligible?
  • How do I apply?

Events Sound Waves Music Series

  • How can I park for free during Sound Waves?
  • When does the event start?
  • Do I need an event ticket?

Events Girl Scout Night

  • Is there a handbook for the sleepover portion of the Girl Scout Night event?
  • I see the overnight portion is sold out. Is there a waitlist?
  • Can friends and family members visit with their Girl Scout?
  • Can I use my Georgia Aquarium membership or Resident Pass to attend the event?
  • Can I arrive earlier than 6:00pm to explore the Aquarium?
  • Does every Girl Scout receive the special Georgia Aquarium branded patch?
  • Are there going to be badge programming opportunities?
  • Will there be food available?
  • Are there any additional costs that I should anticipate for the event?
  • Where do I enter for the Girl Scout Night event?

Events Manta Race 5K

  • What are the age groups?
  • Who receives an award?
  • Can children participate?
  • What is included with my registration?
  • Can someone else pick up my packet for me?

Events Turtle Trot 5k

  • What is the cancellation policy?
  • What are the age groups?
  • Who receives an award?
  • Is this race a Peachtree Qualifier?
  • Can spectators attend the post-race celebration?
  • What is allowed at the post-race celebration?
  • Is there a bag check?
  • I’m taking MARTA to the race. What is the closest station?
  • Is parking included with my ticket?
  • Can children participate?
  • Will there be day-of-race registration?
  • What is included with my registration?
  • Do I have to attend packet pickup?
  • Can someone else pick up my packet for me?

Host an Event Book a Catered Event

  • Can I set up the day before my event?
  • Can I provide my own audio-visual company?
  • Does the room rental charge go towards my food and beverage minimum?
  • What is the minimum number of guests required to host a meeting?
  • May I pre-pay for my guests’ parking?
  • What is included in the room rental cost?
  • Will my guests have access to visit the Aquarium?
  • Do you offer a nonprofit rate?
  • Does the Aquarium have a sound limit?
  • Can I bring in my own entertainment, florist, DJ, etc.?

Host an Event Birthday Parties

  • Am I able to set up my event the day before?
  • Will my guests have access to visit the aquarium?
  • May I pay for my guests’ parking?
  • Is there a sound limit?
  • Can I bring in my own entertainment, florist, DJ, etc.?
  • Does the room rental charge go towards my food and beverage minimum?
  • What is included in the room rental cost?
  • Are there options for adult birthday celebrations?

Host an Event Galas & Fundraisers

  • Am I able to setup my event the day before?
  • Will my guests have access to visit the Aquarium?
  • May I pay for my guests’ parking?
  • Is there a sound limit?
  • Can I bring in my own entertainment, florist, DJ, etc.?
  • What is included in the room rental cost?
  • Does the room rental charge go towards my food and beverage minimum?
  • Is there a nonprofit rate?

Host an Event Meetings

  • Am I able to set up my event the day before?
  • May I pay for my guests’ parking?
  • Will my guests have access to visit the Aquarium?
  • Am I allowed to bring in my own audio-visual company?
  • Is there a minimum number of guests required to host a meeting?
  • Does the room rental charge go towards my food and beverage minimum?
  • What is included in the room rental cost?

Host an Event Wedding

  • Do you have preferred hotels near the aquarium?
  • What is included in the ballroom rental price for weddings?
  • Can you rent out the Indian Pre-Function for weddings?
  • Can we substitute dessert selection for our own wedding cake to be served?
  • What do you need to hold a date for a wedding?
  • Is there a cake cutting fee?
  • Is there a sound limit?
  • Am I able to have a barat?
  • Can I bring my own entertainment, decor, florist or DJ?
  • Can I have a sparkler exit?
  • May I pay for parking for my guests?
  • Is there a reserved bridal room?
  • Are bridal photos allowed in the aquarium?
  • Is it possible to change the lighting within exhibits upon request?
  • How do I request to have a penguin or other animal participate in my ceremony?
  • Am I able to get married within the animal habitat?
  • Can I set up for my wedding the day before?
  • What is the average size of a wedding at Georgia Aquarium?
  • Does the room rental charge go towards my food and beverage minimum?
  • Do you have on-site coordinators?

Initiatives Seafood Savvy

  • What are the benefits to choosing sustainable seafood options?
  • Where can I learn more about sustainable seafood?
  • How do I know what seafood is sustainable?
  • How is Georgia Aquarium being Seafood Savvy?

Careers & Volunteers Internships

  • I have another question. Who can I contact?
  • How do I apply?
  • Some departments list “application periods”. What does that mean?
  • Why intern at Georgia Aquarium?
  • If I was selected for an internship, what are the next steps?
  • How can I get school credit for my internship?
  • Can I volunteer at Georgia Aquarium during or after my internship?
  • Can I get a paid job in another department at Georgia Aquarium while interning?
  • Can I submit my resume early for the next application deadline?
  • Will I get to interact with any animals?
  • I am in graduate school or I just graduated college; may I apply for the internship program?
  • I am in high school; may I apply for the internship program?
  • I am an international student; may I apply for the internship program?
  • Will late applications be accepted?
  • Can I apply for more than one internship?
  • How many hours will I work? What would the schedule be?
  • What benefits will I receive as an Intern?
  • Will this internship lead to a job?
  • Is parking provided?
  • Is housing or transportation provided?
  • Will I be contacted about the progress of my application/resume?

Careers & Volunteers Volunteer

  • Contact Information
  • Where can I keep my belongings while I am volunteering?
  • Where do I report for the Information Session and Orientation?
  • Where do I park at the Aquarium, and what is the cost to volunteers?
  • How can I acquire more uniform shirts?
  • Do my training hours count toward my service hours?
  • Do I have to wear a uniform?
  • How may I earn service hours?
  • Is the administrative fee refundable?
  • How long does background check take?
  • How do I volunteer behind the scenes?
  • What does the administrative fee cover?
  • How do I become a volunteer?
  • How may I monitor the progress of my application?
  • What are the benefits of volunteering at Georgia Aquarium?
  • How may I monitor the progress of my application?
  • What are the benefits of volunteering at Georgia Aquarium?

Still Need Help? Contact Us.

For more information, email us at help@georgiaaquarium.org or call (404) 581-4000.

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